Terms and Conditions

These Terms and Conditions explain how I work, what you can expect from me, and what I ask from you in return. Please read them carefully before booking. By booking a consultation or session, you agree to these terms.

1. Site Usage

You may not copy or download any part of this website without my permission.
I reserve the right to withdraw access to my membership area at any time.
As the owner of the intellectual property, I may make changes to this website and these Terms and Conditions at any time.

2. Bookings & Cancellations

General Bookings

Appointments must be booked at least 24 hours in advance.
You can book up to 1 month ahead through the website.
Payment for sessions is required in advance at the time of booking (except the free consultation).
It is your responsibility to contact me if there are any issues with the booking system.

Cancellations (Paid Sessions)

You may cancel or reschedule your session with at least 24 hours’ notice via the website or by emailing me at helen@helentravis.com.
Sessions cancelled with less than 24 hours’ notice, or no-shows, are non-refundable.
If I need to cancel for any reason, I will provide as much notice as possible and you may either receive a full refund or rebook at a convenient time.

Free Consultation Policy

Each new client may request one free 30-minute consultation.
I reserve the right to decline a consultation if it does not seem appropriate or aligned.
If you need to cancel or reschedule, please email me at helen@helentravis.com with at least 24 hours’ notice.
Cancellations or no-shows with less than 24 hours’ notice cannot be rebooked as a free session. You are welcome to arrange a full paid session instead.
If I need to cancel for any reason, I will give you as much notice as possible, and you may rebook your consultation at a convenient time.

Technical Issues

Both of us agree to test our technology before the appointment.
If an unforeseen technical issue occurs, the appointment will be rescheduled.

3. Session Guidelines

Sessions start and end at the scheduled time. If you are not present within 10 minutes, the session will be considered a no-show and no refund will be given.
If I do not attend within 10 minutes, a full refund will be made.
Please prepare your space to support privacy and confidentiality. If the environment is not suitable, I may end the session to protect your wellbeing and confidentiality. In this situation, no refund will be made.
Sessions are to be drug- and alcohol-free. If prescribed medication affects your presence in sessions, please disclose this.
My therapy dog is present in my office. Please let me know in advance if this is an issue and I will make alternative arrangements.
Sessions will usually be weekly at the start of therapy to support continuity and relationship building, though frequency can be adjusted.
Either of us may end the therapeutic contract at any time.
In the case of a no-show, I will not follow up. This gives you autonomy to decide whether you wish to continue. You are always welcome to return at a later time.

4. Contact Between Sessions

The best way to reach me is by email: helen@helentravis.com.
I may not reply immediately, as I am often in session, but I will respond as soon as I can.
Therapy is only provided within booked sessions. I cannot provide therapeutic support by email, phone, or text outside our appointment times. Please see the resources page for crisis numbers and self-help tools you can use between sessions.

5. Ethics & Confidentiality

I am a member of the British Association of Counselling and Psychotherapy (BACP) and follow their ethical framework, which you can read at www.bacp.co.uk.
I receive regular supervision and may discuss our work with my supervisor. Your identity will not be revealed, and my supervisor is also bound by the BACP ethical framework.
Everything we discuss in sessions is kept confidential, with these exceptions:
If I believe you or someone else is at risk of serious harm
If you disclose acts of terrorism (Terrorism Act)
If you disclose matters relating to the Children’s Act
If required by law or a court order
In such cases, confidentiality will be broken and passed on to the appropriate authorities.

6. Notes & Data Protection

I may make brief notes to support our work together. These are kept securely and cannot identify you.
You may request to see your notes at any time.
All notes are managed in line with Data Protection regulations.

7. Liability & Waiver

My services are not a substitute for medical care. I do not diagnose or treat medical conditions.
You are responsible for your wellbeing and decisions during and after therapy.
Any reflections or suggestions I offer are intended to support your goals and wellbeing.
Technology can sometimes fail. By using online services, you accept the risks of digital communication.
By booking, you release me from liability for outcomes beyond what is reasonably expected within a therapeutic relationship.
Services are provided in line with the laws of France and any disputes will be subject to this jurisdiction.
I reserve the right to refuse access to services at my discretion.