Terms and Conditions

Site Usage

You may not copy or download any part of this website without my permission.
I reserve the right to withdraw your access to my membership area at any time.
I have worked very hard to develop this site and I reserve the right to make changes at any time to these terms and conditions or any part of the website as the owner of the intellectual property.

Online bookings

Appointments must be booked at least 24 hours before your desired session.
You can book appointments up to 1 month in advance on the website.
It is the clients responsibility to contact me if there are any issues with the online booking system.
It is the clients responsibility to inform me if they would like to cancel a session with less than 24 hours notice. Earlier cancellations can be made through the website.
Refunds will only be made when the appropriate notice is given.
I will always give as much notice as possible if I need to cancel your session, a full refund will be given and you will be able to rebook at a time convenient to you.
Both parties agree that every attempt will be made to check technology before the appointment but in the event of an unforeseen technical issue the appointment will be rescheduled.
Payment is to be made in advance at the time of booking online.

Sessions

The appointment start time is fixed at the time of booking and if the client is not present or in contact with me within 10 minutes of the start time the session will be terminated and no refund will be made.
Likewise if I do not attend within 10 minutes of the booked appointment time a full refund will be made.
Please ensure you have read this document about setting up your space before our session and do your best to follow the guidelines. Email me before our session if you have any questions or difficulties adhering to the guidelines.
If the correct environment is not created, I reserve the right to end the session to ensure your wellbeing, confidentiality and safety. In this situation no refund will be made.
It is usual to meet once per week, particularly at the start of therapy, to help achieve your goals and to build a strong therapeutic relationship.
Sessions are to be non-prescribed drug and alcohol-free to ensure therapeutic connection can take place.
If you are taking any prescribed drugs which you feel are affecting your ability to be present during therapy you must disclose this.
I have a therapy dog who will be present in my office during our sessions, please let me know if you are uncomfortable with this and I will make other arrangements.
Sessions will end on time and I will endeavour to let you know when we have 5 minutes left to prepare you.
Either of us can end our therapeutic contract at anytime.
In the event of a no show to an appointment I will not contact you, this enables you the autonomy and freedom to be able to end our work with no questions asked. If at anytime you would like to book another appointment after a no show please know you are welcome to. I understand the process of therapy is not linear and is unique for each of us.

Contact

The best way to contact me is via email my address is helen@helentravis.com
During office hours, I am often in session so cannot always respond quickly but please trust I will do so at my earliest availability.
I cannot offer you any therapy outside of your appointment times so please only contact me about appointment changes or logistic difficulties. Please see the resources page of my website for numbers to call for support outside of your session and well as grounding techniques and much more.

Ethics and Confidentiality

I am a member of the British Association of Counselling and Psychotherapy (BACP) and follow their ethical framework; this can be found at www.bacp.co.uk. I have regular supervision and I may need to discuss our work with my supervisor from time to time. This is standard practice and helps me to work as well as I can with you. In this process your identity is not revealed and my supervisor is bound by the BACP Ethical framework for good practice also.

Everything that we discuss in the counselling session is kept in the strictest confidence. In exceptional circumstances, where I am concerned for your well-being, or that of others, I may find it necessary to seek help outside the Counselling relationship. This includes if I felt that you intended to harm yourself or others, in the case of a disclosure concerning acts of terrorism under the Terrorism Act, acts specific to the Children’s Act, confidentiality will be broken and such disclosures will be passed onto the relevant authorities.

I may make brief notes on our sessions and these will be kept in accordance with the Data Protection and are available to you on request. These notes are purely to help me in my work with you, they are strictly confidential. These notes will be securely stored and there will be no way that you can be identified from them.

Liability Waiver

This waiver of liability includes any risk of attending sessions, engaging in Zoom sessions or purchasing any events, workshops or other services provided by the Helen Travis Embodied Counsellor. Please see the detail below:

Clients using Helen Travis Embodied Counsellor services will understand that these services are not offered as a substitute for clinical mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. You should also understand that your therapist is not acting as a medical professional.
You will understand and agree that you are fully responsible for your own well-being during your therapy sessions, and subsequently, your choices and decisions.
You will also understand that all comments and ideas offered by a therapist are solely for the purpose of aiding you in achieving your defined goals in order to improve or enhance your mental wellbeing or mental maintenance. You will be able to give informed consent, and hereby give such consent to your therapist to assist you in achieving such goals.
You will have read and understood the terms and conditions, Privacy Policy and other documentation relating to confidentiality and adult protection.
You will have understood that the use of technology is not always secure and accept the risks of confidentiality in the use of email, text, phone, Zoom and other technology.
You hereby release, waive, acquit and forever discharge Helen Travis Embodied Counsellor, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages claimed or that you may have arising out of your own acts or omissions or acts and omissions of Helen Travis Embodied Counsellor as a result of any advice given otherwise resulting from the therapeutic relationship contemplated by this agreement. You further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made.
Helen Travis Embodied Counsellor reserves the right to refuse access to the service. For all international clients all therapy and counselling services are undertaken in accordance with the laws of the practitioner’s own country and any disputes will be subject to that country’s law.